Patient Advice and Information Centre

What can the Service offer?

• To help you, and your family through the different services available in the Trust
• To ensure you receive the support and information, when most needed
• Try to resolve any concerns you may have at the point of service
• Give you information on the Trusts complaints procedure
• If the PALS person cannot help you, they will try to find someone who can.

What can the Service achieve?

• You can help the Trust learn what the patients want
• Your information will help to shape the service for the future
• It can implement the government plans to achieve more user involvement in the service
• It can provide contacts, should you wish to speak to an outside independent advocate
  

Who's Who

Helen Oxton Patient Advice and Information Centre Manager

Jean Green - Assistant

Shubhnam Bilkhu - Assistant

Opening Times:
Monday - Thursday: 9.00 a.m. - 5.00 p.m.
Friday: 9.00 a.m. - 3.00 p.m.

You can contact PAIC on 0121 627 2747 - An answerphone will take out of hours' messages. All calls should be answered within two working days.

The Patient Advice and Information Centre is sited in the front of the house area of the hospital.  Or you can leave a message in one of our suggestion boxes, sited in all main patient areas.  An online feedback form is also available.

We realise that a hospital can be a worrying, daunting place. If you have any concerns please contact the Patient Advice and Information Centre.

This page was last modified on Thu Feb 10 2011